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Vernon transforms NHS phone triage into structured clinical assessment—urgent presentations surface immediately, staff see the full picture before callbacks.
NHS Scotland: 5M+ GP calls annually with 18-minute average hold times
While patients with chest pain wait on hold, reception staff field hundreds of calls daily, and clinical staff can't differentiate urgent from routine until they pick up.
Result: Patients with post-surgical complications, medication adverse events, and deteriorating chronic conditions wait in the same undifferentiated queues as appointment requests.
Long hold times for patients in pain or distress
Reception staff overwhelmed, unable to clinically triage
Urgent presentations buried in general queues
Patients hang up frustrated, delay seeking care
Clinicians start consultations without context
Extended consultation times gathering basic history
Vernon doesn't replace clinical judgment—it enhances it by providing staff with structured patient information before contact.
Instead of waiting on hold, patients record symptoms, timeline, and concerns via voicemail when calling GP practice or outpatient clinic.
"I've had worsening chest tightness for 3 days, worse with exertion. Taking aspirin. No previous cardiac history but father had MI at 52."
Vernon transcribes, identifies red flags, categorizes by clinical domain, and assigns urgency based on presenting complaint patterns.
Priority: URGENT
Category: Cardiac - possible ACS
Red flags: Exertional chest pain, family history
Recommended action: Same-day clinical assessment
GP/nurse sees structured summary with presenting complaint, relevant history, urgency assessment, and suggested clinical pathway before calling patient.
Clinician calls back with full context, can focus on clinical assessment rather than history-gathering, and initiates appropriate care pathway immediately.
From undifferentiated phone queues to systematic clinical triage in every interaction.
Traditional System:
Patient post-appendectomy calls GP practice with abdominal pain and fever. Waits 22 minutes on hold. Speaks to reception who lacks clinical training. Gets generic "call back in 4 hours" advice. Condition deteriorates. Presents to A&E with sepsis.
With Vernon:
11:45 - Patient leaves detailed voicemail about surgical site pain, fever 38.2°C, feeling unwell
11:46 - Vernon flags: URGENT - Post-op complication suspected
11:47 - On-call GP sees structured brief with red flags, surgical history, current symptoms
11:52 - GP calls back prepared, arranges immediate assessment
13:30 - Patient seen, IV antibiotics started, admitted for observation
Early intervention. Appropriate escalation. Patient safety protected.
Unlike complex integrations that require months of IT work, Vernon works with your existing phone system - no matter how old.
Your entire "integration" is adding one option to your IVR
Press 1 for appointments. Press 2 to leave a message for a callback. That's it.
No integration with EMIS, SystmOne, or Vision required
No IT project spanning months
No expensive consultants or system upgrades
No disruption to existing workflows
Update your IVR message to include "Press 2 to leave a message"
Brief staff on accessing Vernon dashboard (10-minute training)
Live with systematic triage and zero hold times
Compare this to typical NHS digital health implementations:
Vernon bypasses all of this because we don't replace your systems - we work alongside them.
Works with any phone system
BT, Mitel, Avaya, or even decades-old PBX systems
Optional CRM integration
Can sync with EMIS/SystmOne later if desired - not required
Cloud-based dashboard
Access from any device - no software installation needed
NHS data standards
Built with DCB0129/0160 and IG requirements in mind
We're seeking NHS partners for pilot validation
GP practices, outpatient clinics, and community services ready to transform phone triage in days, not months
Express Interest in NHS Pilot