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This is absolutely unacceptable! Our entire team has been unable to access the platform for the past 2 hours. We have a major client demo in 30 minutes and this outage is going to cost us the deal. This is the third time this month we've had issues. I'm the...
CTO reporting 2-hour outage, client demo at risk, threatening to leave, demands compensation
Hi, um, I'm calling because, uh, I noticed some unexpected charges on my account this month. I was charged $89.99 for something called 'Premium Features' but I never, like, signed up for that. I've been a loyal customer for 3 years and this is really,...
3-year customer questioning unexpected $89.99 premium feature charge, needs billing review
Hello, I'm having trouble accessing my account. Every time I try to log in, it says my password is incorrect, but I'm sure I'm using the right one. I've tried resetting it twice already but I'm still getting the same error. This is preventing me from accessing importa...
User unable to login despite password resets, needs account verification and technical assistance
Hi there! I wanted to reach out about a feature that would be incredibly helpful for our team. We're using your platform for project management, and it's been great so far. However, we really need better real-time collaboration features, especially for document...
Happy customer requesting real-time collaboration features for project management use case
Hi! I'm currently on the basic plan and I'm really happy with the service. My team is expanding and I think we need to upgrade to get more storage and user seats. Could you help me understand the differences between the Pro and Enterprise plans? Also, I'd...
Satisfied customer looking to upgrade from basic plan due to team expansion, needs plan comparison