Vernon SupportFor support teams that refuse to leave customers repeating themselves.
Every call starts with better context — solve issues faster, avoid burnout, and keep your agents sharp.
Working in NHS or Healthcare?
See how Vernon eliminates hold times while transforming clinical phone triage with structured pre-consultation summaries, red flag detection, and systematic patient assessment.
The "Can You Repeat That?" Problem
"Hi, I'm calling about my account issue. I spoke to someone yesterday but..."
Sound familiar? Every support interaction wastes the first 3-5 minutes on context that should already be there.
This creates a cascade of problems:
Customers repeat their story multiple times
Agents waste time gathering context
Urgent issues get buried in general queues
Agents feel unprepared and stressed
What if your agents knew exactly what each customer needed
before they even dialed?
Conversation Intelligence for Customer Service
Vernon gives your agents superpowers by letting them see exactly what each customer needs before they call back. No more guessing games.
Customer leaves a detailed message
Instead of waiting on hold, customers explain their issue once in a voicemail.
Vernon creates an intelligent brief
AI transcribes, summarizes, detects urgency, and categorizes the issue (billing, technical, etc.)
Agent gets the full picture
Your team sees the issue, urgency level, customer history, and suggested actions before calling back.
Every callback is personal and prepared
"Hi Sarah, I see you're having trouble with your billing cycle. I've pulled up your account and here's what I can do..."
Customers feel heard. Agents feel confident. Problems get solved faster.
The Results Speak for Themselves
Faster Resolutions:
- • 60% shorter average call time
- • 85% first-call resolution rate
- • No more "let me look into that"
Happier Customers:
- • 95% satisfaction scores
- • Zero time spent on hold
- • Callbacks at their convenience
Empowered Agents:
- • 40% less agent burnout
- • Prepared for every conversation
- • Focus on solving, not investigating
See Vernon in Action
The Urgent Legal Update
The old way: Lawyer calls, waits 15 minutes on hold, explains urgent court scheduling conflict to unprepared agent, gets transferred, explains again...
The Vernon way: Lawyer leaves 60-second voicemail before court.
Vernon detects: URGENT - Court scheduling conflict
Routes to: Calendar specialist (not general queue)
Agent sees: Client history, upcoming court date, contact preferences
Result: Prepared callback within 10 minutes, issue resolved in 2 minutes
Crisis averted. Relationship strengthened. Time saved for everyone.
Works With Your Existing Setup
No rip-and-replace. No month-long implementations. Vernon plugs into your existing phone system and integrates with the tools you already use.
Syncs with Salesforce, Zendesk, HubSpot
Alerts via Slack, email, or SMS
Setup in under 30 minutes
No developer required
Start getting better customer interactions tomorrow, not next quarter.
Ready to Give Your Agents Superpowers?
Stop letting great agents waste time playing detective. Let Vernon give them the context they need to deliver amazing customer service from the first second.